Are you trying to figure out a solution to the Netflix error code M7111-1931-404?
Rest easy! There are millions of steamers worldwide who face this issue every once in a while. You will be glad to learn that there are several easy-to-implement solutions to this particular problem. In this post, I have shared the causes and some solutions to the error code M7111-1931-404.
As you would already know, Netflix is one of the largest streaming services in the world. More than 60 million US adults have a Netflix subscription. It is not uncommon for Netflix users to encounter network-related issues. Also, the number of streamers is going up rapidly, which is adding to the already existing matter.
What is the M7111-1931-404 Netflix Error?
Table of Contents
- What is the M7111-1931-404 Netflix Error?
- What Causes the M7111-1931-404 Netflix Error?
- How to Fix M7111-1931-404 Netflix Error?
The Netflix technical support team haven’t yet acknowledged the error code M7111-1931-404. Usually, they offer clarification or a reason on their support page, but this hasn’t been the case with this particular fault. Reports suggest that this error usually occurs while streaming Netflix on a desktop PC, but in some cases, mobile and SmartTV users too have had to deal with it.
What Causes the M7111-1931-404 Netflix Error?
As I previously mentioned, there are plenty of reasons why your Netflix app might be showing this error. It is difficult to pinpoint a particular factor. However, Netflix users all over the world have shared their thoughts on this issue. By researching their comments and queries on various live TV streaming forums, I have narrowed down to a few causes behind the error code M7111-1931-404.
1. Ad Blocking Software
Do you have ad-blocking software or an extension installed on your device? Ad blockers are known to keep a dedicated server known as an ad server. An ad server contains all the web addresses of commonly used ads on websites. It is possible that your adblocking software must have detected something suspicious on the Netflix page. As a result, it is blocking the Netflix website from loading on your web browser.
2. A Netflix Extension
Netflix is one of the most popular TV streaming services in the world. The Netflix team has made sure that the user-interface is friendly and minimalistic. Still, many users seek to simplify the user-interface by installing browser extensions such as Netflix Party, Netflix Extended, and many more. Sometimes these extensions can cause the Netflix site or app from loading up or working correctly.
3. Internet Connection Issue
Lastly, to stream the Netflix content seamlessly, you must have a stable and high-speed internet connection. Are you using the internet served by your wireless carrier? If yes, then you should try switching the internet connection to home wifi. See if the error code M7111-1931-404 still appears. If it again shows up, you might have to implement the solutions suggested further in this post.
How to Fix M7111-1931-404 Netflix Error?
Getting rid of the error code M7111-1931-404 is all about good troubleshooting skills. This post will help you troubleshoot and narrow down to the real cause behind this issue. The reason may turn out to be something ridiculous (like an outdated plugin or a loosely connected cable) or something worth paying close attention to.
1. Disable Adblock Software
The first and obvious course of action should be to disable the Adblock extension from your web browser. Adblock extensions are available for almost every web browser on the planet. Below, I have shared step by step ways to disable Adblock software.
Disable Adblock on Google Chrome
Open the Chrome menu by clicking on the three dots located on the top right corner of the screen.
Take your cursor to the option named “More tools.” Select Extensions.
A list of all installed extensions will show up. Locate the Adblocker extension and click on the remove button.
Restart the Chrome browser.
Disable Adblock on Mozilla Firefox
In the Firefox browser, select the menu option by moving your cursor to the top right corner of the screen.
Select Tools and then hover on “Add-ons.”
A left-hand pane will open up, select Extensions.
Lastly, a list of installed extensions will populate. Locate Adblock and disable it.
Disable Adblock on Safari
Open the Safari web browser on your device.
Click on the menu bar located on the top right corner of the screen, select Preferences.
A new window will appear. Locate the Extensions button and click on it.
A list of extensions will appear. Locate Adblock and click on the toggle switch to disable the extension.
Disable Adblock on Microsoft Edge
In the Microsoft Edge browser, locate the Settings option located somewhere in the top left corner of the screen.
A dropdown list will appear. Hover the cursor on the Manage Add-ons from the list. In the left pane, select Toolbars and Extensions.
Locate the Adblock extension and click Disable. Restart the Microsoft Edge browser.
2. Reboot the Wireless Router and Modem
If the above method didn’t work for you, it would be fair to shift the focus to the internet connection. Maybe there is a problem with the router, and as a result, your device is not loading up specific webpages. In this section, I will show you how to reboot the home wifi router.
Also, keep in mind that there is a significant difference between rebooting and resetting a router. I am only concerned with rebooting. Follow these easy-to-implement steps.
Switch off the Power supply to the router and modem. Unplug both the router and the modem.
Wait for a few seconds.
Plugin the modem cable. Turn on the power supply for the modem.
Wait for a few seconds.
Plugin the router cable. Turn on the power for the router.
Wait for a few seconds. Now open the Netflix website or the app from the device and see if it fixed the problem. It has been reported that an unstable internet connection is one of the biggest causes of the error code M7111-1931-404.
3. Update the Web Browser
This is another easy fix for this problem. To get Netflix up and running again, all you have to do is see if your web browser is updated to the latest version or not. The steps to update a browser is quite similar for all browsers. Still, I have shared the step by step method to update each of the popular web browsers.
Update Google Chrome Browser
Whether you are accessing the Netflix streaming service from your computer, Android device, or iOS device, the Google Chrome browser gets updated automatically if you have a high-speed internet connection.
Nevertheless, if you still want to update the Chrome web browser, simply locate the menu bar (three dots) located on the top right corner of the screen.
Hover the cursor over the Help option. In the left pane, select About Google Chrome.
Google Chrome will display the current version of the browser. It will automatically begin downloading the update of the setup on your device.
Restart the browser.
Update Mozilla Firefox
Locate and click on the menu bar on the top right corner of the screen.
Hover the cursor on the Help option. In the left pane, select About Firefox.
Click Check for updates. Let Firefox download the update of the setup.
Restart the browser.
Update Microsoft Edge
In the Microsoft Edge browser, click on the menu bar located on the top right corner of the screen.
Hover over the Help and feedback option. A pane will appear on the left side of the dropdown.
Select About Microsoft Edge. The app will display the current version. You can choose to update by minimizing the window.
Restart the browser.
4. Remove VeeHd Extension
Whether you use the VeeHd streaming service or not, chances are your Chrome browser might have the VeeHd extension (or some other adware installed by VeeHd) installed.
You might have installed this extension by mistake, or some website must have tricked you into installing it (as they have done with thousands of other Netflix users). The bottom line is, you need to get rid of this extension as soon as possible. This section will show you how.
Click on the three dots located on the top right corner of the screen. A dropdown will appear.
Hover over the More tools option.
In the left pane, select Extensions. Here a list of all the installed and uninstalled extensions will appear. Locate VeeHD and remove it.
Clear cookies and restart the browser.
If none of those mentioned above troubleshooting techniques get your Netflix started, there must be a problem with the Netflix server in your area. Try asking other Netflix users and see if the problem is ubiquitous. Try connecting with the Netflix customer support representative to report the issue.