Alexa is a virtual assistant that is going to control all the Alexa powered devices such as Echo smart speakers and other smart devices. Alexa powered devices are famous all over the world for their impeccable technological performance.
There are at times when you are going to see some of the common issues that will arise in your device. There can be many issues that might be some regular issues or some issues could even be a newer one.
These issues can be frustrating but you do not have to worry as these can be solved easily. There can be issues where the Alexa is not responding or other issues where the device is not able to connect with the Wifi.
But you do not worry as we have got you covered. There are some steps that you will be able to follow so that you will resolve the common Alexa Device errors.
Here is How to Fix the Common Alexa Device Errors:
Table of Contents
Alexa Won’t Connect to WiFi:
If you see that your Alexa Powered devices are not able to connect to Wi-Fi, then there is a way that you can try to fix the issue. The first thing that you need to try on your device is the power cycling the device.
Most of the users will not be aware of how they are going to perform the power cycle. The first thing that you need to do is to power off the device and detach all the cables from the device, After that press the power button and continue to press it till you see a light circling your amazon device.
After you have done that, the device is going to restart and you are going to see the hat the error will be solved. If you see that the issue is arising again, then you can try the same thing with the router as well. After you have done the power cycle with your router, this might help you resolve your issues. Otherwise, try to switch the speaker to the 5GHZ channel which might help you resolve the issue due to a decreased interference.
Alexa not able to understand:
Sometimes, you are also going to find an issue, where the Alexa device is having trouble understanding what you are commanding the device. With this issue, you are going to see that Alexa will reply to you back with the “ I am sorry, I did not understand”.
This is the issue that you are going to face when your voice assistant is not able to comprehend what you are saying. But last year Amazon just added a feature that allows the Alexa to ask whether what it just read.
You can even ask Alexa about what she just heard in order to confirm whether or not it heard right or not.
You also need to make sure that your Alexa powered device is positioned well so that you do not face Alexa not able to understand the issue. Make sure that the Alexa is positioned away from all the noisy items such as the TV, washing machine, dishwasher, or a dryer. This is because then Alexa will be able to hear you better then.
You can even use the voice training tool that is present in your Alexa app. In this, you are going to read 25 phrases in a loud voice which is from a typical long distance. This is done so that Alexa can understand the baseline of your pronunciation and you will easily be able to customize your Experience of Alexa.
Alexa not Responding or Working:
The Alexa can easily take the place of the phone installed in your home. If you are facing issues when you are not able to place a call or receive a call on Alexa, then you must follow some of the troubleshooting steps in order to avoid the issue.
Alexa can only make calls once you have set up your contacts. You need to make sure that the contact information you are entering is correct. Also, make sure that you are calling a contact who is present and can receive the calls on the Alexa device.
Also, make sure that your Alexa is connected to a stable internet connection. You can also try to make sure that your Alexa connection is stable by restoring the connection again and then try to call again. There might be a simple glitch as well which is why your Alexa is offline.
You can also restart the Alexa app through its settings menu and then try to restart the app to see whether the issue has been resolved or not.
Alexa not Streaming the Music:
If you see that Alexa is not able to stream the music from any of the apps such as Spotify, then it could be the issue of the Wi-Fi connectivity issue. The first thing that you need to do is to check whether the Wi-Fi connection is not down. If your Wi-Fi connection is down, then you won’t be able to play the music.
Also, make sure that you are turning off the Wi-Fi when it is not connected with any other devices. See whether that is resolving the issue or not. Restarting the Alexa-enabled devices is always worth it.
This might be able to help you solve all the streaming issues that you might be having with the device.
There is a possibility that when you are going to resolve the issue and you are following all the steps mentioned above, you are still not able to resolve the issue. A Simple reboot may fix your issue and sometimes even after trying all the steps you are not able to resolve it.Well, if you are not able to resolve the issue, then you can get in touch with the professionals of Alexa Helpline. There is a possibility that if you are not able to resolve the issue, the issue may be advanced, and in order to resolve that you might need professionals to help.